Terms & Conditions
OVERVIEW:
Simply put, please be conscientious and abide by the house rules, as you are staying at someone’s beloved home. 1) If you break it, take it, or ruin it, you buy it. 2) Please don’t redesign the place: Make sure the furniture is left in the same place / condition you found it in, otherwise there will be a charge added to your bill. 3) Don’t exceed the number of guests advertised on the property listing, that will cost ya. 4) Even though they are fun, there are no parties, that’s a big no-no.
We will do our part: Expect a professionally cleaned, properly stocked property that matches the description in the property listing. We promise friendly, prompt responses to address your concerns during normal business hours, and a 24-hour answering service for after-hours emergencies. Please see below for more details.
It is an honor to be your host and we look forward to seeing you soon!
RENTER AGE REQUIREMENTS:
The individual placing the reservation must be at least 25 years of age and occupy the property during the entire reservation period. Guests will ensure that all policies pertaining to the rental will be communicated and enforced with their invitees.
PAYMENTS, CANCELLATIONS, AND REFUNDS:
Payments: 1) For bookings made directly with Covenant Property Management or through VRBO, a 50% deposit is due upon booking acceptance. The remaining 50% balance is due 30 days prior to arrival. This will be automatically run on the same card, unless specified otherwise by the guest.
2) For bookings made through Airbnb, the Airbnb payment schedule will be applied
3) For all bookings, a $50 non-refundable damage deposit will be charged. If damage is done to the property the guest is responsible for the cost of the damage.
4) A $100 non-refundable reservation fee is applied to all reservations. This fee is not refundable in the event of a cancellation.
In order to book and hold your reservation, we must receive payments by due dates and the signed rental contract (digital signature accepted). There are NO REFUNDS except as stipulated below.
Cancellation and Refund Policy: For reservations made directly with Covenant Property Management:
- Stays less than 28 nights: Guests who cancel at least 30 days before check-in will get back 100% of the amount they’ve paid. If they cancel between 14 and 30 days before check-in, they’ll get back 50%. Otherwise, no refund will be offered.
- Stays 28 nights and over: No refund will be offered, regardless of time of cancellation.
- Guests can request to reschedule reservation dates, subject to availability and seasonal rates. The new reservation check–in date must be within 90 days of the original reservation’s check-in date. Rescheduled reservations are 100% non-refundable.
For reservations made through Airbnb and VRBO: The respective platform cancellation policy applies (please see VRBO and/or Airbnb).
NO REFUNDS are granted for early departure, inclement weather, eviction, mechanical malfunction, or interruption of utilities. We will make every effort to ensure necessary repairs are completed in a timely manner.
HURRICANES AND TROPICAL STORMS:
There are NO REFUNDS for weather-related departures or cancelations unless a mandatory evacuation is ordered. We HIGHLY suggest purchasing trip insurance to cover your stay. Please visit this website to view your options: https://covenantssi.rentalguardian.com/
SUBSTITUTIONS:
Management strives to comply with all reservation requests for specific residences. Accordingly, we will reserve for you the specific unit selected at the time of your reservation upon the receipt of your deposit and signed Agreement. Subject to availability for maintenance, owner usage, property is sold or other issues that may render the accommodations unsuitable for rental, and/or subject to the property remaining as a property managed by Covenant Property Management, accommodation at the time of the stay, guests will be placed in the specific unit set forth in their Agreement, or otherwise provided with a full refund or an opportunity to stay in an equivalently priced accommodation if available. Covenant Property Management, in no event will be responsible for any direct or indirect costs, expenses fees or other consequential damages resulting from the unavailability of a specific property.
RATES:
Prior to booking and confirming a reservation, rental rates and fees are subject to change without notice.
TAXES AND FEES:
Glynn County and the state of Georgia require the host to charge a 12% Hotel Occupancy & Sales Tax. (7% State Sales Tax, 5% Glynn County Accommodation Tax)
McIntosh County and the state of Georgia require the host to charge a 13% Hotel Occupancy & Sales Tax. ( 8% State Sales Tax, 5% Glynn County Accommodation Tax)
Brantley County and the state of Georgia require the host to charge a 13% Hotel Occupancy & Sales Tax. ( 8% State Sales Tax, 5% Glynn County Accommodation Tax)
State Transportation Excise tax of $5 per night: This is a new fee effective on 7/1/2021. If a stay is 30 nights or more it is exempted from this tax.
A 3% Payment Processing Fee is added to all reservations
VACATION RENTAL INVENTORY:
Linens: The vacation rental is provided with standard pillows, linens, bath towels, kitchen towels, comforters, hand towels & washcloths including extras located in closets. Properties are stocked with:
4 bath towels per king bed
4 bath towels per queen bed
1 bath towel per twin bed
Hand Towels and washcloths: 2 per king bed, 2 per queen, and 1 per twin
Bathmats: 1 per shower / tub
1 set of sheets, and pillows, pillow cases and blankets will be provided for all beds, including sleeper couches.
Kitchens: are stocked with basic appliances, utensils and cooking supplies. Guests are responsible for providing their own extra utensils and desired cooking supplies and ingredients. Kitchens and bathrooms are also stocked with the following:
1 roll of paper towels
1 small dish soap
1 sponge
2 dishwashing pods
2 rolls of toilet paper per bathroom (1 per half bathroom)
2 bars of soap per bathroom (1 per half bathroom
1 trash bag per trash
Guests will be responsible for providing any of these items beyond what is provided.
OTHER ITEMS:
The property will match the listing description as it pertains to amenities such as TVs, Wifi, cable, stereos, etc… Guests will furnish their own beach towels, beach chairs and beach shades, EZUPs, umbrellas, wagons, bicycles, etc. However, some property owners may provide such extra amenities. This is not a guarantee at any property; If the property listing states there are such extra amenities and none are found upon arrival, please contact the property management company. Guests will be responsible for providing any of these items beyond what is provided.
GENERAL LANGUAGE AND EXTRAS:
Renters will hold the Host harmless from any and all bodily injury and/or property damage incurred on the property arising out of Renters’ negligent acts or omissions, except for intentional acts of harm. For properties that offer a swimming pool: Use at your own risk. Accordingly, persons using the pool/ocean do so at their own risk and the owner assumes no responsibility for accident or injury. Swimming alone is strongly discouraged.
CLEANING:
A professional cleaning service to clean and sanitize the house and linens upon your departure is included in your invoice. Soiled dishes and cooking utensils are to be placed in the dishwasher. You can leave beds unmade upon departure. Please help protect the functionality of the washer and dryer by shaking used towels free of sand outside before placing used towels in the washer. Please do not wash towels and sheets together, or colored items with white items. Please wash beach towels separately in cold water. If property is destroyed or in need of extra cleaning service, the guest will be subject to an extra cleaning fee, charged to the card on file. Guests are responsible to roll trash out to the street on a dedicated day, explicitly stated in their check-out instructions. If guest(s) do not roll trash to the street, they will be subject to a trash pick-up fee. If guests find the trash can is full upon arrival, please call Property Management to come pick up.
Any OPEN food or beverages are to be discarded in the trash upon guest departure. We ask that any UNOPENED beverage and food items that you do not want to take with you be left behind, as Covenant Property Management donates those items.
MISSING ITEMS & FURNITURE:
Renters will be charged for any missing items reasonably attributable to Renters and not returned after notification. The cleaning service performs an inventory/survey of the property after Guests depart and notifies property management of any missing items. Our team will notify guests in the event that items were inadvertently taken, and provide guests the opportunity to return the missing items. Fee for damaged or missing items: Damaged or taken furniture, appliances, and/or other property: Guest charged the full repair OR replacement cost including a 15% fee. All furniture must be returned to its original location on Guest’s departure or an additional charge will be made. Rearranged furniture, appliances, etc: Guests will be charged to cover the cost of labor fees to replace items to their original position
Guests agree to keep the house, furniture, and furnishings in the same condition as they were upon arrival. Removing, adding, moving, or changing furniture without Owner’s written approval shall be deemed a material breach of this Rental Agreement, and is strictly prohibited. Guests are responsible for the cost of replacement of any damage to furniture or premises and replacement of missing items. Under no circumstances can any furnishing or linen be taken outside onto the beach.
MAINTENANCE & PLUMBING:
Guests understand that maintenance issues occur on occasion and will need to be addressed by Guests first. Guests will be given the tools (plungers, light bulbs, batteries, ect.) to address necessary maintenance at the property. If Guest cannot remedy the maintenance concern, please contact the Property Management company for assistance. Do not put any feminine products, diapers, or paper towels in any toilet. The toilets do not have a strong flush- limiting the amount of toilet paper used will help prevent a clog. Plungers are provided should a clog occur. Please do not pour grease down any drains.
POOLS:
Do not remove Polaris from the pool as this will result in damage to the motor. The polaris is important to keep the pool clean from extra sand and debris between pool cleanings. It is inspected upon each check out. If it is found that damage has been caused by removing this during your stay, you will be charged for the replacement or repair. Any non-scheduled cleanings that are a result of excess sand / debris in the pool will be charged to the guest. Please rinse off before entering the pool. Diaper age children are required to wear swim diapers when using swimming pools. No discounts or refunds will be issued for pool or hot-tub malfunctions or closures.
EMERGENCIES & AFTER HOURS SUPPORT:
Property Management provides an after hours support line for emergency situations only. Emergencies are considered the following: Entry to property issues or flooding. Wifi, TV, water pressure, etc. are NOT considered emergency items and will be addressed the next day. Please dial 911 for safety, medical, or legal emergencies.
CONDITION OF THE PROPERTY:
Property Management has, to the best of their ability, given an accurate description of the property and its condition. Guest understands that it is considered a reserved “sight unseen.” Our cleaning staff will have cleaned it before your occupancy. All electrical, plumbing and appliances should be in working order. The failures of operation of certain extra amenities, such as large screen TVs, cable, or the Internet and WiFi service are not a basis for any refund. Property management will make every effort to have these items repaired. When you arrive, if you find that the house has not been cleaned to normal standards please notify the property management department immediately. The Guest agrees to hold the property management company harmless from any liability for the condition of the house. Due to the nature of beach properties, the sand, stairs, decks, pavers, and concrete are not always stable. Use at your own risk.
BEHAVIOR:
Loud or unruly behavior is strictly prohibited. Management reserves the right to evict, without refund, any person who creates a disturbance or becomes a nuisance.
CABLE TV & INTERNET:
Please note, all properties are privately owned and have different subscription packages for cable and internet service. Host does not guarantee any programs, events or reception. Guests(s) are liable for ordering any pay per view. If any order is not on Guest’s credit card, programing charges plus an additional processing fee of 5% will be charged to the credit card on file.
ENTRY OF PREMISES:
Property management team will not enter the premises without prior permission from guests, unless an emergency arises. In any emergency, property management may enter the premises at any time without permission of Guest for the purposes of making repairs to alleviate or address such emergency. Check-in is at 4:00 PM and checkout is 10:00 AM. PLEASE checkout promptly, the cleaning crews have a very short time window to prepare the unit for new guests. Guests may arrange for extra nights in advance to avoid any late checkout fees. If Guests are not present when cleaning crews arrive and have left their possessions in the house, cleaning crews will collect their possessions and remove them from the premises in order to prepare the unit for incoming guests and guests will be charged for this service. If guests access the property before 4pm, unless granted written early check-in instructions by Property Management, guests will be subject to a fee.
ACCIDENTAL DAMAGE:
Renters will be completely responsible for any and all damage to the home or property caused by Renters, whether accidental or due to Renters negligence
ASSUMPTION OF RISK AND INDEMNIFICATION:
No lifeguard may be on duty. Accordingly, persons using the ocean/pool do so at their own risk and the owner assumes no responsibility for accident or injury. No one should swim alone. Guest agrees to indemnify and hold harmless Owner for any liability arising before termination of this Rental Agreement for personal injuries or property damage caused by the negligent, willful or intentional conduct of Guest(s). This indemnification agreement does not waive Owner’s duty of care to prevent personal injury or property damage when that duty is imposed by law.
CHILD PROOFING:
Guest understands that no special efforts have been made to “childproof” this property, and accept the risk or harm to any children we allow on the property.
GRILLS:
Outdoor grilling is permitted only in designated areas. Please use caution when grilling.
PERSONAL PROPERTY:
Guest understands that any personal property of and used by Guest is not insured by Owner and Owner shall not be responsible for any lost, stolen, or missing property of the Guest or property of Guest left after check out. Any item left and not claimed after 14 days will be donated.
NO PARTIES:
This is not a party house. Any special occasions such as weddings, receptions, family reunions or increase of occupants (guests not registered on registration form) must be disclosed at the time the reservation is made and is subject to Owner’s advanced approval.
NON-SMOKING:
This is a NON SMOKING vacation rental. Evidence of smoking, such as the smell of cigarette or cigar smoke inside the home by the cleaning crew is sufficient basis to charge the renter for smoke cleanup and removal from carpeting, AC ducts & filters and furniture. This type of clean up is expensive and Renter is Liable for the deep cleaning Costs incurred.
NO PETS ALLOWED UNLESS DISCLOSED AT BOOKING:
If you bring an undisclosed pet(s), this rental agreement will be forfeited, terminated and deposits will be retained and a deep cleaning fee will apply. Pet waste: Guest will be charged for deep cleaning of property. All pet waste should be bagged, tied and placed in the garage bin located outside. If pet waste is not picked up and disposed of property, Guest will be charged a service fee for pick up. Renters with pets will be completely responsible for any and all damage or harm caused by the pet, whether accidental or due to Renters negligence.
MAXIMUM OCCUPANCY :
The maximum number of guests at the property is limited to the number of guests advertised on the listing (ie: “Sleeps x”).
FORUM SELECTION, JURISDICTION, LAW AND VENUE:
The parties agree to the exclusive jurisdiction and venue of the District Court of the State of Georgia for Glynn County and/or Municipal court for the city of St. Simons Island for the resolution of all disputes arising under this Agreement. The sole and exclusive venue (i.e. place where lawsuit may be filed) for any legal proceedings shall be in the County of Glynn, Georgia. Guest expressly waives any other right or privilege with respect to the election of venue or court (i.e. state or federal) and location of the venue of action. GOVERNING LAW – It is expressly agreed that this Agreement shall be governed and construed by the laws of the State of Georgia only, irrespective of the state of residency of Guest.
PARKING:
Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner.
SUBLETTING:
Guest is not authorized to let or sublet all or any part of the premises nor assign the lease or any interest in it without the prior written consent of the Owner.
RELATIONSHIP OF PARTIES:
It is specifically agreed and understood that the relationship between the parties herein shall be deemed to be of proprietor and lodger or Guest as opposed to a relationship of landlord/tenant. Guests specifically waive and make inapplicable to this lodging the provisions of Georgia landlord/tenant Law.
REMEDIES:
In the event of a default to the Rental Agreement, Owner shall have the option, upon written notice or as the Law may hereinafter provide, Owner may immediately re-enter and remove all persons and property from premises. In such an instance, the Rental Agreement will be terminated, and the Owner shall be entitled to otherwise recover all damages allowable under the Law. The Guest, as part of the considerations of this special rental, in recognition that this property is booked in advance by other Guests throughout the year, hereby waives all claims for damages that might be caused by Owner; re-entry and taking possession of premises or removing or storing property as herein provided, and will hold Owner harmless from loss, costs and damages occasioned thereof, and no such re-entry shall be considered or construed to be a forcible entry as defined in the Georgia Code of Civil Procedure or other similar statutory provisions. Further, if for any reason Owner is unable to deliver possession of the premises to Guest at the commencement of the term specified in the Rental Agreement, Owner shall refund amounts paid by Guest, but shall not be liable for any other damages caused thereby.
PRIOR AGREEMENTS:
No prior agreement or understanding not contained in writing herein shall be effective. Furthermore, Owner, other than what is specifically written and set forth herein, makes no other or further representation regarding the nature, character and quality of the premises to be rented, and no representation shall be deemed to exist or be material unless and until it is reduced to writing and signed by the parties. This Rental Agreement may be modified in writing only, and must be signed by the parties in interest at the time of the modification. It constitutes the entire agreement of the parties. If any provision in this contract is held by any court to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force.
FORUM SELECTION, JURISDICTION, LAW AND VENUE:
The parties agree to the exclusive jurisdiction and venue of the District Court of the State of Georgia for Glynn County and/or Municipal court for the city of St. Simons Island for the resolution of all disputes arising under this Agreement. The sole and exclusive venue (i.e. place where a lawsuit may be filed) for any legal proceedings shall be in the County of Glynn, Georgia. Guests expressly waive any other right or privilege with respect to the election of venue or court (i.e. state or federal) and location of the venue of action. GOVERNING LAW – It is expressly agreed that this Agreement shall be governed and construed by the laws of the State of Georgia only, irrespective of the state of residency of Guest.
BICYCLES:
Renter accepts for use, as is, the bike, and accepts full responsibility for its care while it is in renter’s possession. Renter agrees to hold harmless and indemnify property management and owner for all loss or damage renter may have caused to this equipment, except for responsible wear and tear to the equipment.
Renter agrees to hold harmless and indemnify property management, owners, agents, and employees, as well as the equipment manufacturers and distributors, of any and all loss or damage renter may cause to person or property while engaged in bike related activities. This includes, but is not limited to, any and all claims for personal injury, death and/or property damage that may arise out of the use of this bike and its equipment, to renter or others. Renter understands and is aware that biking is a HAZARDOUS ACTIVITY. Renter understands that biking involves a risk of injury to any and all parts of the body. Renter hereby freely and expressly assumes and accepts responsibility for any and all risks of harm and/or death while participating in this activity.
Renter understands that it is not possible to predict every situation and condition of the terrain the bike will be ridden on; therefore, it is impossible to guarantee the bike used will react safely in all riding conditions. Renter realizes it is mandatory to wear a helmet at all times while biking and agrees to obey all traffic and trail signs. Renter understands that he/she is financially responsible for the replacing/repairing of the bicycle and any of its components if any damage occurs while in renter’s use. Renter acknowledges that he/she will be charged the full retail value of any bike equipment that is not returned due to loss or theft.
BEACH RULES & CONDITION:
Glynn County Code of Ordinances sets the following regulations for beach usage:
1) no glass containers, 2) no motorized vehicles, and 3) no littering
Animals are prohibited on the beach from 9:00am to 6:00pm, Memorial Day through Labor Day. At other times, animals are permitted and must remain in the owner’s immediate control. Animal owners are required to clean up after their animals on the beach at all times.
Guests understand that Owner has no control over the condition of the beach and cannot be held liable for any changes to beach conditions or any closing as ordered by any official agency.
Renter has read the above paragraphs and fully understands them. Renter has made no misrepresentation to property management and owner regarding renter’s name, address or age. The below signature acknowledges that as an adult, renter also takes responsibility for any minors in the rental party.
This agreement is governed by the applicable law of Georgia. If any part of this agreement is determined to be unenforceable, all other parts shall be given full force and effect. Renter agrees that there have been no warranties expressed or implied, which have been made to renter which extend beyond the descriptions of the equipment listed on this form. By signing below, the renter acknowledges that he/she has carefully read this agreement and release of liability and understands its contents. Renter understands that his/her signature below expressly waives any rights they may have to sue property management or owner for injuries or damage.
This Agreement may be canceled by Owner by giving Guest at least Thirty (30) days written notice of cancellation. This Agreement and disclaimer apply to Renters and all Guests in the Renters’ party and will become effective once signed by all parties and upon receipt of deposit.